Frequently Asked Questions

Everything you need to know about your CoveBalm experience.

Are CoveBalm products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and specifically crafted with hypoallergenic, plant-based ingredients to ensure they are gentle yet effective for all skin types, including sensitive skin.

Is your skincare line cruelty-free and vegan?

Absolutely. CoveBalm is committed to ethical beauty. We do not test on animals, and all of our products are 100% vegan, containing no animal-derived ingredients.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund or exchange, provided they are in their original packaging.

Do you use sustainable packaging?

Sustainability is at our core. Our glass jars are recyclable, and our outer packaging is made from FSC-certified paper and printed with soy-based inks to minimize our environmental footprint.

Can I track my shipment?

Yes, once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your door.